Refunds policy

RETURN, REFUND, AND CANCELLATION POLICY 

ESTUDIO PUBLICITARIO CLOVER, S.A. DE C.V. (trading as "LabHoster") thanks you for choosing LabHoster. We are pleased that you have decided to trust us. We value your preference and are committed to providing you with the highest quality products and services.

If for any reason you are not completely satisfied with your purchase, we are here to help. Your satisfaction is our priority, and we will do everything possible to resolve any issues you may have.

By making a purchase with us, you agree to be bound by our Return and Refund Policy. This policy is designed to ensure that your experience with us is fair and transparent.

RETURN REQUIREMENTS

– Acceptance of Returns: We accept returns within 30 calendar days of receiving the product in case it arrives defective or does not match what was requested.
- Return Requirements: To complete your return, we require a receipt or proof of purchase. All returns must be accompanied by a written statement detailing the reasons for the return.
- Return Process: Contact our customer service through the details provided on our website to initiate the return process.
- Service Returns: Returns are accepted for services with manufacturing defects. It is important to inform us of any defects in the service to offer you an appropriate solution.
- Digital Product Returns: Returns of digital products will only be accepted in cases of incorrect or damaged delivery. If you experience any problems with a digital product, notify us immediately so we can resolve it as soon as possible

REFUNDS

Refund Processing: Refunds will be processed once we receive and verify the returned products or the service's eligibility for a refund. We reserve the right to refuse a refund if the returned products or services do not meet the stated conditions.
Return Notification: Once we receive and inspect your return, we will send you an email to notify you that we have received the returned item. In the email, we will inform you whether your return has been approved or rejected.
Refund Approval and Processing: If your return is approved, the refund will be processed to your original method of payment. The time to receive the refund will depend on your card issuer's policy.
Refund Evaluation: Refunds are subject to evaluation and may vary depending on the type of service or product purchased. For services that require partial or staged payments, refunds will be subject to completed and approved stages.
Refund Exclusions:

o Refunds will not be granted in situations where the customer has breached the contract terms.
o Refunds will not be granted if the customer has provided incorrect or insufficient information affecting service delivery.
o Services or products that have been used, modified, or altered after delivery will not be eligible for a refund unless there is an inherent defect that makes the product or service unsuitable for its intended purpose.

CANCELLATION POLICY

Consider the following if you wish to cancel a service with us:
Grace Period:

o At the end of the contracted period, we will keep the service active for an additional 5 (five) days.
o This extra time allows you to renew the service for a new period without interruptions.
o If you do not renew the service at the end of these additional 5 (five) days, the service will be suspended until the corresponding payment is made.

No Automatic Charges:

o We do not implement direct debits or preauthorized charges.
o This means you must make the corresponding payment for each period you wish to use the service.
o This way, you have full control over your payments and will not be charged automatically.

The above provides flexibility and control over your subscription, ensuring that you only pay for the periods you actually need the service and giving you a margin to manage your renewals.

CHANGES TO THE POLICY
This policy may undergo modifications, changes, or updates due to new legal requirements, our own needs for the products or services we offer, our privacy practices, changes in our business model, or other reasons. Any changes to this Policy will be communicated to customers on our website.
CUSTOMER SERVICE
If you have any questions or concerns regarding this Policy or any other aspect of our services, do not hesitate to contact our customer service team. We are here to help and ensure you have the best possible experience with our services.
You can contact us through the following means:

• Email: Send us an email at contacto@lab hoster.com, and we will respond as soon as possible.
• Phone: Call our customer service number +52 55 9173 7598, available Monday to Friday, from 9:00 a.m. to 6:00 p.m

We are committed to providing you with quality service and resolving any inquiries you may have.